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Frequently Asked Questions
My deposit was not loaded?
Deposits are loaded by our team after the payment is confirmed. Open your Wallet to check the request status. If it still shows pending after a while, upload your payment proof on the request and message us in the support chat (bottom-right bubble) so we can load it for you.
Credits not showing?
Close the game and log in again so the balance refreshes. If your credits still don't show, send us your game username and the request from your Wallet in the support chat and we'll check it right away.
Cash out canceled?
A redeem can be canceled if the details don't match, the amount is below the minimum, or more information is needed. Your Wallet shows the status and any comment from our team. Reply in the support chat and we'll help you resubmit it.
Password not working?
Use "Forgot password" on the sign-in page to get a reset link by email. For a game account password, message us in the support chat with your game username and we'll reset it for you.














